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How do I register for VPN

Obtaining or having a NetID does not automatically enroll you for VPN. You must first register the VPN service for your NetID. To register for Rutgers Central VPN, click here. Service Activation

Is Administrator access required to install the Cisco AnyConnect VPN client?

Administrator access to your PC or laptop is required to download and install the Cisco AnyConnect VPN Client. Speak to your department’s IT department for assistance with installation, if needed.

What is the current Operating System support for Cisco AnyConnect?

  • Windows 10 (32 and 64 bit)
  • Linux Red Hat 6 and 7
  • Ubuntu – Please refer to https://wiki.ubuntu.com/Releases for currently supported releases
  • Mac OS X – Please refer to the vendor for currently supported versions of Mac OSX
  • IOS

Who can use the VPN?

Current students, staff, faculty, and guests of the university are eligible to use the VPN. A student is defined as full-time and currently registered in courses with the university. If you feel you need access and do not fit into any of these categories, you may apply for a guest account.

When I engage the VPN, I can no longer print on my local network.

There is a setting under AnyConnect Preferences that can resolve this issue:

  • Start Cisco Anyconnect VPN.
  • From the menu select: Cisco Anyconnect VPN Client > Preferences
  • Check the box next to Enable Local LAN access
  • Your settings changes will not take effect until the next time you start the VPN client.
  • To test the new settings, quit the VPN client, restart it, and connect again to the VPN.
  • If that does not work for you, then disconnect from the VPN when you need to print.

Is Campus VPN Full Tunnel?

The Campus VPN is Full Tunnel.

The “full tunnel” sends all your traffic through the VPN connection, and then out to the Internet through Rutgers’ connection.

This is useful when accessing resources that expect to see your connection coming from Rutgers, such as library journals.

I’m connected to VPN but cannot access department resources?

All users must apply for general access VPN. If you’ve already done that, successfully connected, and find you’re unable to get to a non-general resource, please contact your local support group. Many departments have been provided dedicated VPN IP space for areas needing to restrict remote access to their internal administrative environments. This access is controlled by delegated Active Directory RAD groups that local areas have control over. Additional firewall access may be necessary to reach your resources. If you’re unable to get the help you need, please contact the SOC@oit.rutgers.edu.

What happens if I receive a pop-up after entering my credentials, like the one below?

VPNPopupMessage

This means that you are part of a group that provides additional restricted access. Click “Accept” to complete your connection. If the group does not match your affiliation, send a message to SOC@oit.rutgers.edu so it can be investigated.

What are the different VPNs and what should I be using?

You should make every effort to use vpn.rutgers.edu for remote access VPN during the COVID-19 pandemic. While other VPN endpoints are available, they may lack address space or licensing to handle the load of users accessing VPN services during this crisis.

Is there anything I should be mindful of while using VPN?

Yes. While you are free to perform other activities during your session, VPN is intended for Rutgers University business. Please disconnect from VPN, when you’re finished working. Additionally:

  • VPN sessions are capped at a total of 10hrs. A countdown timer will be present in the application. You can always reconnect at any time.
  • VPN is an additional step when connecting to Rutgers’ resources that don’t require it. A list of those items is below.
  • Web browsers or Internet-based apps may need to be restarted after launching or closing the VPN client

Why can I log into CAS but not VPN?

It is possible that your password has expired. Please visit https://netid.rutgers.edu/index.htm to change your password.

Applications available without the use of VPN:

Box Storage

Canvas Learning Management

Linkedin Learning (lynda.com)

myRutgers Portal (and the Cornerstone applications accessible inside myRutgers)

Scarletmail

Rutgers Connect (Office 365)

Webex Meetings

Qualtrics Survey Tool

Need further assistance?
Please contact the helpdesk via their website https://it.rutgers.edu/help-support/ or by phone 833-OIT-HELP