Remote Desktop Protocol (RDP) Gateway provides RDP access to on-campus Windows desktops from external networks without requiring a Virtual Private Network (VPN). Once connected, you will have access to everything your computer has installed or is permitted to access on the network. Contact your local IT group to configure your PC to allow Remote Desktop connections.

• Contact your IT Team and confirm that your machine and network are enabled for the RD Gateway.
• Speak with your IT Team to learn more about any department specific policies regarding the Remote access of University Owned Equipment, and resources.
• Before you can remotely connect to your machine you will need a NetID and Password, and either the IP Address or Machine Name of the Remote Desktop.
• This process is only compatible with two-step users configured to use the mobile app or a phone number. It is not compatible with SMS or hardware tokens.
• Follow the instructions to setup your Two-step login and devices with DUO, or use the VPN to access your devices.

Locating Machine Name and IP Address of Remote Desktop

Collecting the Machine Name of your Remote Desktop

1. Click on Start.
2. Click Settings > System. 
3. Click on About, on the bottom left. 
4. Record the Device Name. 
   
      

Collecting the Machine IP Address of your Remote Desktop

1. Click on Start.
2. Click on Settings > Network & Internet.
3. Click on Ethernet (Wired) or Wi-Fi (Wireless).
4. Click on the listed Connection.
5. Scroll down to Properties and record the IPv4 Address.
   
      
   
   

Setting up the Remote Desktop Connection (Mac)

1. To use the Remote Desktop Gateway, you will need to install the Mac Version of the Remote Desktop Gateway from the App Store. 
2. Launch the Microsoft Remote Desktop App by clicking the Icon on the Dock or from the Launchpad
3. Click on Add PC or click on the + in the top left and choose Add PC from the dropdown. 
4. The Add PC Screen will appear. 
   
      
   
   
5. In PC Name enter the Machine Name or IP address of the remote desktop collected in the previous section.
6. In User Account click on Ask when required and select Add User Account…
   
   1. If you do not use your NetID to login on the Remote desktop, use your other credentials here or leave the User Account Field as Ask when Required.
   2. In Username enter rad\NetID
      
      • Replace NetID with your personal NetID. 
      • Ensure you use a backslash in rad\NetID and not a forward slash.
      • If your remote machine is not on RAD and has other Credentials use those here. The format would be: DOMAIN\USERNAME
   3. In Password enter your NetID Password. 
      
      • If you do not use your NetID to login on the Remote desktop, use the password you would use to log into the PC. 
   4. In Friendly Name you can enter a name that the saved credentials will appear as in the dropdown list for future use.
   5. Click on Add to return to the Add PC Screen.
      
           
      
      
7. Back on the Add PC screen, under the Gateway section, click on No Gateway and select Add Gateway…
   
   1. In Gateway name enter rdgateway.rutgers.edu
   2. In Friendly name you can enter a name that the Gateway will appear as in the list of saved gateways for future use.
   3. In User account if you already saved your NetID Credentials select them from the dropdown, otherwise click on Add User Account… and repeat step 6 using your NetID.
   4. Click on Add to return to the Add PC Screen. 
      
         
      
      
8. Under the Gateway section, uncheck Bypass for local addresses.
   
      
   
   
9. Click Save to save the PC to your Remote Desktop Connections list.
10. To launch a remote desktop session Double-Click on the computer name icon in the Remote Desktop app main screen. 
    
       
    
    
11. When connecting, you will receive a DUO Prompt on your configured device. Approve the Duo authentication request. You have 60 seconds to approve the DUO Login Request, or the session will timeout. If that happens, simply go back to step 10.
12. When connecting for the first time, you may receive a Certificate warning.  
    
    1. You can add the certificate to your trusted list by clicking on Show Certificate.
       
          
       
       
    2. Check the box next to Always Trust… and click on Continue. 
       
          
       
       
13. The Remote session can be exited by clicking on the red X in the top left or by clicking on the words Microsoft Remote Desktop and navigating the menu to Quit Remote Desktop.